Privacy Policy

Last updated: 15 March 2026

This Privacy Policy explains how we collect, use, and protect your personal information when you use our service. By using our service, you agree to the practices described in this policy.

1. Who We Are

We ("we", "us", "our") operate an IPTV streaming service. We are the data controller responsible for your personal information collected through our website and service.

If you have any questions about this Privacy Policy, please contact us at support@flixiptvnl.net.

2. Information We Collect

Information you provide directly:

  • Name and email address when registering or contacting us
  • Payment information (processed securely — we do not store card details)
  • Messages and communications you send to our support team
  • WhatsApp contact details if you reach out via WhatsApp

Information collected automatically:

  • IP address and approximate location
  • Device type, browser, and operating system
  • Pages visited and time spent on our website
  • Referring websites and search terms
  • Streaming activity and connection data

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Process payments and activate your subscription
  • Provide customer support and respond to enquiries
  • Send service-related notifications
  • Detect and prevent fraud or unauthorised account access
  • Improve our website and service performance
  • Comply with our legal obligations under UK law

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract — to provide the service you have subscribed to
  • Legitimate interests — to improve our service and prevent fraud
  • Legal obligation — to comply with applicable UK laws
  • Consent — where you have explicitly opted in (e.g. marketing emails)

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with:

  • Payment processors to handle transactions securely
  • Hosting and infrastructure providers who store data on our behalf
  • Analytics providers to help us understand website usage
  • Law enforcement or regulatory authorities if required by law

All third-party providers are required to handle your data in compliance with UK GDPR.

6. Cookies

Our website uses cookies to improve your browsing experience. These include:

  • Essential cookies — required for the website to function correctly
  • Analytics cookies — help us understand how visitors use our site
  • Preference cookies — remember your settings and choices

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

7. Data Retention

We retain your personal data only for as long as necessary:

  • Account data is kept for the duration of your subscription plus 12 months
  • Payment records are retained for 7 years to comply with UK tax law
  • Support communications are kept for up to 2 years
  • Website analytics data is retained for up to 14 months

When data is no longer needed, it is securely deleted or anonymised.

8. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures including:

  • SSL/TLS encryption for all data transmitted to and from our website
  • Secure, access-controlled servers for data storage
  • No storage of full payment card details on our systems
  • Regular security reviews of our infrastructure

While we take all reasonable precautions, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to access — request a copy of the data we hold about you
  • Right to rectification — ask us to correct inaccurate data
  • Right to erasure — request deletion of your personal data
  • Right to restriction — ask us to limit how we use your data
  • Right to portability — receive your data in a portable format
  • Right to object — object to processing based on legitimate interests
  • Right to withdraw consent — where processing is based on consent

To exercise any of these rights, contact us at support@flixiptvnl.net. We will respond within 30 days.

10. International Transfers

Your data is primarily stored and processed within the United Kingdom. Where we use third-party services that transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Children's Privacy

Our service is not intended for use by persons under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. Continued use of the service after changes are posted constitutes acceptance of the updated policy.

14. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's data protection authority:

  • Information Commissioner's Office (ICO)
  • Website: ico.org.uk
  • Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO.

15. Contact Us

If you have any questions or requests regarding this Privacy Policy: